At Luxe House, we want you to be fully satisfied with your purchase. If you're not completely happy, we offer a 14-day return policy, effective from the date of delivery.

Eligibility for Returns:

• Items must be unused, in their original condition, and packaging.
• Customized or personalized items are non-refundable unless defective.
• Customers are responsible for the cost of return shipping unless the item is faulty.

Refund Process: Once the returned item is received and inspected, we will process the refund to your original payment method within 14 days. Please allow up to 7 days for the refund to appear on your account.

Faulty or Damaged Goods: If you receive an item that is faulty or damaged, please contact us immediately at [email address]. We will provide a full refund or exchange, including any return shipping costs.

GDPR Compliance: We respect your privacy. All personal data related to returns will be handled securely, in accordance with GDPR regulations, and will not be shared without your consent.